Policies and compliance

Clear standards for student safety and welfare

Our policies explain how we safeguard students, handle concerns, protect information, and maintain professional standards.

Our policies

Professional standards, clearly set out

We are committed to providing the highest standards of safeguarding, pastoral care and professional practice. Our policies reflect our commitment to student welfare, transparency and compliance with UK best practice. They are available below for parents, schools and partner organisations to download.

Safeguarding and Child Protection

How we protect children and respond to concerns.

Complaints Procedure

How parents, students, schools, and hosts can raise concerns.

Missing Student Policy

Our response where a student cannot be located.

Anti-Bullying Policy

Prevention, reporting, and support around bullying.

Online Safety

Guidance on digital wellbeing, communication, and online risk.

Data Protection and Privacy

How we collect, use, retain, and protect personal information.

Emergency Procedures

How we respond to medical, travel, school, and accommodation emergencies.

Safer Recruitment

Our approach to recruiting and checking staff and homestays who work with students.

Low Level Concerns

How we identify, record, and respond to concerns about adult conduct that fall below the formal safeguarding threshold.

Anti-Radicalisation

Our approach to recognising and responding to concerns relating to radicalisation and extremism.